Refund Policy
Effective Date: 19 July 2025
Website:https://www.baeyond.com
Company: Alice Rose LLC
Jurisdiction: United States
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1. General Policy
At Baeyond, most of our features are provided free of charge. For optional paid features and premium services, we strive to deliver a high-quality experience to all users.
By making a payment on Baeyond, you acknowledge that all purchases are final and non-refundable except where required by applicable law or as explicitly stated in this policy.
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2. Non-Refundable Services
Due to the nature of digital services and instant access to paid features, we do not offer refunds for:
• Subscription fees;
• One-time purchases (e.g., profile boosts, featured listings);
• Credits or tokens used to access premium features.
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3. Exceptions
Refunds may only be considered in the following exceptional circumstances:
• Duplicate payments: If you have been accidentally charged twice for the same service, we will refund the duplicate payment upon verification.
• Technical issues: If a technical error on our part prevents you from accessing a paid service and we cannot resolve it within a reasonable time after you report it.
• Statutory rights: Where required by law (e.g., residents of certain jurisdictions with mandatory cooling-off periods).
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4. Refund Request Procedure
To request a refund under this policy:
• Submit your request in writing to admin@baeyond.com within 14 days of the transaction;
• Provide your account details, transaction reference, and a clear explanation of the reason for your request.
We will review all refund requests fairly and respond within a reasonable timeframe (usually 5–10 business days).
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5. Cancellations
You may cancel your premium subscription at any time from your account settings. Upon cancellation:
• You will continue to have access to premium features until the end of your current billing period;
• No refunds will be provided for the unused portion of the subscription.
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6. Chargebacks
If you initiate a chargeback without first contacting us, your account may be suspended or terminated pending resolution of the dispute.
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7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Updated policies will take effect when posted on this page. Your continued use of Baeyond after changes constitutes acceptance of the revised policy.
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8. Contact
For questions or concerns about this Refund Policy, please contact:
Email: ask@baeyond.com